In light of the U.S. Ninth Circuit Court of Appeals recent ruling holding that the ADA protects access not just to restaurants and stores but also to the websites and apps of those businesses, web accessibility is no longer optional. If your website isn’t already accessible—so people with disabilities of hearing, movement, sight, and cognitive ability can use it—making it accessible is essential in your 2020 digital strategy.
If your business falls under the physical ADA law such as stores, restaurants, hotels, movie theaters, museums, and doctor’s offices, etc. It now falls under the website accessibility law as an extension of the business. All businesses with 15 and more employees!
All other businesses currently fall under the Human Rights Act, which stipulates any person deserves access to public venues, and all websites are public. So even if you're a sole proprietor in the service sector, you can easily get sewed.